Strut Safe logo. The words Strut Safe in pink on an orange and peach background

Thursdays: 19:00 - 01:00
Fridays & Saturdays: 19:00 - 03:00
Sundays: 19:00 - 01:00

Strut Safe is a UK-wide phone line. If you're walking alone, our volunteers will be a friendly voice to keep you company and help you feel safe until you are through the door.

Strut Safe is a not-for-profit Community Interest Company. Company number SC736453.

Strut Safe logo. The words Strut Safe in pink on an orange and peach background

Thursdays: 19:00 - 01:00
Fridays & Saturdays: 19:00 - 03:00
Sundays: 19:00 - 01:00

Strut Safe is a volunteer-operated and non-judgemental support line. We will stay on the phone with you until you arrive safely at your destination, no matter where you are going or where you have come from.We stand in solidarity with marginalised people and are unaligned with the police. We provide kindness and reassurance to anyone who needs it during their travels.

Calls to Strut Safe can be made from anywhere in the UK and are almost always free, as they are included in phone packages with free minutes. If you do not have inclusive minutes, calls will be at the standard 03 rate for your mobile contract.When you call Strut Safe, our automated system will transfer you to an available volunteer. Our volunteer will ask your name and location, then chat to you about whatever you want until you are safely through the door.All of our volunteers go through a thorough interview and training process and they all hold valid Disclosure and Barring Service certificates.If no volunteers are available when you call, you can choose to either leave a message or to hear a list of other phone lines that are open.

Who can call Strut Safe?
Anyone can call Strut Safe! We do not require any personal information from our callers. Our Call Handlers may direct younger callers toward services specifically suited for people under 18.When is it appropriate to call?
Our service is intended for anyone concerned about making their journeys alone. Our Call Handlers are there to keep you company while you’re travelling from one point to another. If there is an emergency, please contact emergency services on 999.Is it free to call?
Calls to Strut Safe can be made from anywhere in the UK and are almost always free, as they are included in phone packages with free minutes. If you do not have inclusive minutes, calls will be at the standard 03 rate for your mobile contract.Will you ever expand your opening hours?
We are currently working towards opening the phone line on more days of the week. For updates, please check back with our website and follow us on social media.How do I get involved?
Strut Safe will post to our social media and update this page whenever we are recruiting for new volunteers. You can also donate to Strut Safe by clicking here. Donations help to cover the cost of the phone line and the infrastructure that keeps Strut Safe running.What should I do if you’re closed?
If there is an emergency, please contact emergency services via 999. You can also find a list of alternative phone lines and resources by clicking here.How can my organisation partner with Strut Safe?
If you are interested in partnering with us, please email us and our Outreach Team will be in touch!

Strut Safe's Leadership Team is comprised of our four Directors and the Heads of our four administrative teams.

Rho, a mixed East Asian person, smiles in front of a blue background. They are wearing a black tank top that shoes their tattooed arms

Rho Chung - they/them - Director of Communications
Oversees all external engagement and internal communicationsRho is an academic, theatre maker, and culture journalist. Having earned their PhD in English Literature from the University of Edinburgh in 2024, Rho recently returned home to New York City. They have forthcoming work on early modern trans studies and genderqueer Shakespeare casting, and they have culture bylines in The Skinny, Fringe of Colour, Gutter Magazine, and others.Rho was led to Strut Safe after witnessing harm perpetuated by state power and class disparity. Having lived eight years in Scotland, they feel a deep connection to the place and people there. They are driven by their wish to be a good neighbour.

Alexandra Davis - she/her - Director of Finance and Compliance
Oversees all finance, statutory and governance mattersAlex is Finance Director at a purpose driven advertising agency in London, bringing strategic thinking and financial and commercial stewardship to work that changes behaviour for the better.Her volunteer work spans several organisations with a commitment to community and primary age development, and Strut Safe's mission resonates with her following her own experiences travelling at night. Alex finds her Strut Safe colleagues’ passion for empowering others through practical support and advocacy truly inspiring.When not working, Alex is kept busy as a mum to two energetic boys. Weekends are a non-stop mix of cricket matches, tennis practice, and good food shared around the kitchen table.

Alex, a white woman with light brown hair in a sharp bob, is standing in a garden wearing a red top and black blazer.
Michelle, a brown-skinned woman with very long black hair, is posing in a bright pink Strut Safe branded phone box. Michelle is wearingyellow floral shorts and a black t-shirt with the Strut Safe logo on.

Michelle Kelly - she/her - Director of Strategy
Oversees all strategic direction and planningMichelle is an actor and singer based in Yorkshire. After earning her medical degree in 2015, she spent time working as an NHS doctor before changing careers to focus on enriching lives through creativity and storytelling. She now performs in plays, audio dramas, films and interactive theatre.She is passionate about community-building and collaboration, amplifying the voices of queer, disabled and global majority people in all areas of life, and well-organised spreadsheets.When she is not working she can usually be found petting one of her two beloved greyhounds.

Diar Davey-Rogerson - any pronouns - Director of Personnel
Oversees the people, policies and systemsDiar is based in Yorkshire, where they are a Recruitment Manager at the University of York, having worked in higher education for the last decade.They’re an advocate for greater accessibility in all spaces, as well as for increasing the availability of teaching and learning resources. They’re the musical director of Humber Harmony Chorus, a community a capella chorus based in Hull.They enjoy animals, games, and music that many people would consider unlistenable.

Diar, a white person with long blond hair, is standing in front of a bright pink Strut Safe branded phone box. They are wearing a sunhat and a black t-shirt with the Strut Safe logo on it.
Katie, a white woman with long blonde hair, smiling and standing on a street at night wearing a black and white coat.

Katie Leeming - she/her - Head of Outreach (Media and Creative Content)
Responsible for all social media, publicity materials and graphic designKatie is originally from Carlisle and is now based in Scotland. Having focused on feminism and the intersections of prejudice through most of her degree, she is honoured to be a part of Strut Safe.Katie is a strong advocate for female and queer autonomy, and Strut Safe holds a key place in her heart as a service that allows this to thrive without fear of judgement. When she isn’t creating social media content and memes, she enjoys programming little games on her computer and cooking.

Laur Convery - she/her - Head of Outreach (Partnerships and Events)
Responsible for the outreach team and brand and festival collaborationsOriginally from Newcastle, Laur moved to London and began her career as a marketeer for a well-known coconut rum brand.Laur believes gender should not hold you back, which drives her passion for challenging both conscious and unconscious biases in the workplace through her role on the Diversity & Inclusion panel at her global FMCG employer. She was shortlisted as a Woman of the Future in 2022.A proud auntie to one year old Jasmine, Laur wants to make sure younger girls have positive, compassionate, and strong role models.

Laur, a white woman wearing a thick pink and purple jumper, is sitting at a small table. She has blonde curly hair and is holding a sparkling pink drink. She smiles widely for the camera.
Aysha, a brown-skinned woman with long wavy black hair, smiles. She has her hands in her pockets of a warm black puffer jacket and is standing on a beach on an overcast day

Aysha Bugel - she/her - Head of Safeguarding and Wellbeing
Responsible for the safeguarding and wellbeing team and their activityAysha is originally from Bucks and is currently based in Suffolk. She works as a practitioner facilitating bespoke behaviour change interventions. She has a degree in Psychology and Criminology and is partway through a postgraduate course in Person-Centred Counselling. Her background reflects her drive to reduce harm and gender-based violence, wanting those impacted to have the support they deserve and for everyone to feel safe.Aysha loves travelling and exploring other cultures. She spent several years living, teaching, and volunteering overseas and is constantly daydreaming about where to visit next!

Caragh Campbell - she/her - Head of Service Provision
Responsible for the service provision team and their activityCaragh is from and lives in Scotland and is a Management Personal Assistant with her local hospital.When her oldest daughter moved away for university, Caragh joined Strut Safe as a call handler to be that voice on the phone for callers needing reassurance on their way home. She loves representing Strut Safe at events, including music festivals, Pride parades, and beyond.Caragh is a huge fan of musicals, so you can usually find her at the theatre, or reading a good book and drinking a hot chocolate.

Laur, a white woman wearing a thick pink and purple jumper, is sitting at a small table. She has blonde curly hair and is holding a sparkling pink drink. She smiles widely for the camera.
Nia, a white woman with blonde hair is posing inside of a purle heart-shaped frame. She is wearing a bright orange Strut Safe t-shirt and sunglasses.

Nia Roberts - she/her - Head of Recruitment
Responsible for call handler applications, interviews, and training

Alongside our Leadership Team, Strut Safe has over 90 additional dedicated volunteers who help with recruitment, training, outreach, fundraising, and of course answering your calls.

Strut Safe is a not-for-profit Community Interest Company. Company number SC736453.

Strut Safe logo. The words Strut Safe in pink on an orange and peach background

Thursdays: 19:00 - 01:00
Fridays & Saturdays: 19:00 - 03:00
Sundays: 19:00 - 01:00

Strut Safe is now available with British Sign Language interpretation. If you are a BSL user, click the button below to call us via SignVideo.

Connect to BSL Interpreter

When you contact us via SignVideo, you will be connected to a video call with a professional BSL interpreter who will interpret your conversation with a Strut Safe volunteer, keeping you company until you get through the door.BSL interpreted hours are the same as our standard opening hours:
Thursdays: 7pm - 1am
Fridays: 7pm - 3am
Saturdays: 7pm - 3am
Sundays: 7pm - 1amStrut Safe is paying SignVideo for this service, so there will be no cost to the caller.

Our BSL interpretation with SignVideo is still in its early stages, and we welcome your feedback on how you found the experience. Visit our contact page to email us or fill in our anonymous feedback form.

Strut Safe is a not-for-profit Community Interest Company. Company number SC736453.

Strut Safe logo. The words Strut Safe in pink on an orange and peach background

Thursdays: 19:00 - 01:00
Fridays & Saturdays: 19:00 - 03:00
Sundays: 19:00 - 01:00

Thank you for your interest in volunteering with us!

Strut Safe is not currently recruiting volunteers. If you are interested in becoming a Call Handler or have another specific skill you would like to offer, use our contact form to get in touch and our Recruitment Team will be contact you when we next open applications.

Strut Safe is a not-for-profit Community Interest Company. Company number SC736453.

Strut Safe logo. The words Strut Safe in pink on an orange and peach background

Thursdays: 19:00 - 01:00
Fridays & Saturdays: 19:00 - 03:00
Sundays: 19:00 - 01:00

Policies for Volunteers

Policies for Service Users

Strut Safe is a not-for-profit Community Interest Company. Company number SC736453.

Strut Safe logo. The words Strut Safe in pink on an orange and peach background

Thursdays: 19:00 - 01:00
Fridays & Saturdays: 19:00 - 03:00
Sundays: 19:00 - 01:00

Mental HealthSamaritans
116 123 (free, open 24/7)
samaritans.org
Samaritans are open for anyone who needs to talk. You can visit some Samaritans branches in person.Shout
Text SHOUT to 85258 (free, 24/7)
giveusashout.org
Text-based mental health support from anywhere in the UK.Papyrus HOPELINE
0800 068 4141 (24/7)
Email pat@papyrus-uk.org
Text 88247
papyrus-uk.org
If you're under 35 and struggling with suicidal feelings, or concerned about a young person who might be struggling, you can call Papyrus.National Suicide Prevention Helpline UK
0800 689 5652 (6pm-midnight every day)
spuk.org.uk
Offers a supportive listening service to anyone with thoughts of suicide.SANEline
0300 304 7000 (4pm–10pm every day)
sane.org.uk
If you're experiencing a mental health problem or supporting someone else, you can call SANEline.Campaign Against Living Miserably (CALM)
0800 58 58 58 (5pm–midnight every day)
thecalmzone.net
Offers mental health support and advice for supporting friends. Also has a web chat, open same hours as the phone line.Take Back Your Mind
takebackyourminduk.org
Offers mental health support via web chat and phone or video call. Appointments can be booked between 7am-10pm every day.

Survivors of Sexual AssaultRape Crisis
0808 500 2222 (free, 24/7)
247sexualabusesupport.org.uk
Specialist rape and sexual abuse support line. Also offers 24/7 web chat.Rape Crisis Scotland
08088 01 03 02 (free, 5pm-midnight every day)
07537 410 027 (text line)
rapecrisisscotland.org.uk
Support line for people of all genders aged 13+ who have been affected by sexual violence. Also has a web chat.Supportline
01708 765200 (6pm-8pm Tuesday, Wednesday, Thursday)
info@supportline.org.uk
supportline.co.uk
Specialises in providing emotional support for adult survivors of childhood sexual abuse and anyone who has been sexually assaulted. Also operates an email support service open every day, charity aims to respond within 48 hours.

Survivors of AbuseNational Domestic Abuse Helpline
0808 2000 247 (free, open 24/7)
nationaldahelpline.org.uk
Free 24-hour helpline for women who have experienced domestic abuse and violence, with all female advisors. Also offers a live chat and can help to find refuge accommodation. Run by the domestic violence charity Refuge.Scotland's Domestic Abuse and Forced Marriage Helpline
0800 027 1234 (open 24/7)
07401 288595 (whatsapp/text 24/7)
helpline@sdafmh.org.uk
sdafmh.org.uk
Support for anyone in Scotland with experience of domestic abuse or forced marriage, as well as their family members, friends, colleagues, and professionals who support them. Also has a webchat.Respond
0207 383 0700 (9am-5pm Monday-Friday)
respond.org.uk
Services for people with a learning disability, autism or both, who have experienced abuse or trauma.Sistah Space
020 7846 8350 (11am-5pm Monday-Friday)
support@sistahspace.org
sistahspace.org
A specialist charity that supports African and Caribbean heritage women affected by domestic and sexual abuse UK wide.ManKind
0808 800 1170 (free, 10am-4pm Monday-Friday)
mankind.org.uk
Confidential help and information line for male victims of domestic abuse.Findaway
0300 140 0061 (9am-5pm Monday-Friday)
wefindaway.org.uk
Advice and support for anyone who is worried that someone they know is being controlled, scared or hurt by a partner, ex-partner or family member.

People Affected by CrimeVictim Support
0808 168 9111 (free, open 24/7)
victimsupport.org.uk
Provides emotional and practical support for people affected by crime and traumatic events. Also has a webchat.Victim Support Scotland
0800 160 1985 (free, 8am-8pm Mon-Fri, 9am-1pm Sat)
victimsupport.scot
Support victims of crime, witnesses and their family members, regardless of who they are and their circumstances. Also has a webchat.National Stalking Helpline
0808 802 0300 (free, 9.30am-8pm Mon & Wed, 9.30am-4pm Tues, Thur & Fri)
suzylamplugh.org
Operated by the Suzy Lamplugh Trust, to provide advice and advocacy to people in the UK affected by stalking and harrassment. BSL interpretation available.
Grief and BereavementCruse Bereavement Support
0808 808 1677 (free, 9.30am-5pm Mon, Wed, Thurs, Fri, 1pm-8pm Tues)
cruse.org.uk
Provides support no matter how long you've been grieving. Also has local support services.Cruse Scotland Bereavement Support
0808 802 6161 (free, 9am-8pm Mon-Fri, 10am-2pm Sat-Sun)
crusescotland.org.uk
Compassionate bereavement support in Scotland. Also offers webchat Mon-Fri 9am-9pm.Marie Curie Telephone Bereavement Support Service
0800 090 2309 (free, 8am-6pm Mon-Fri, 10am-4pm Sat-Sun)
mariecurie.org.uk
Call the support line above to book up to 6 free 45-min support sessions with a bereavement volunteer. Suitable for people who are grieving after someone has died from a terminal illness.Winston's Wish
08088 020 021 (free, 8am-8pm Mon-Fri)
winstonswish.org
Grief support for young people under age 25. Also offers live webchat.Blue Cross Pet Loss Support
0800 096 6606 (free, 8.30am-8.30pm every day)
bluecross.org.uk/pet-loss-support
Support with grief after the loss of a pet. Offers a confidential helpline, webchat, email support and a Facebook group.

Black and MinoritisedRoshni
0800 953 9777 (multi-lingual, open 24/7)
roshnibirmingham.org.uk
Helpline for people from Black and Minoritised communities experiencing honour-based violence, forced marriage, rape or sexual assault. Also offers services for survivors of domestic abuse, honour-based violence, forced marriage, rape, sexual assault or FGM in the West Midlands.Southall Black Sisters
0208 571 9595 (9am-5pm Monday, Wednesday, Friday)
southallblacksisters.org.uk
Information, advice, advocacy, practical help, counselling and support to Black and minoritised women and children who have experienced domestic and sexual violence and/or forced marriage. Offers telephone services in multiple languages. Phone line operates nationally and can refer to services outside of London. Forced marriage casework is taken on nationally.The Black, African and Asian Therapy Network
baatn.org.uk
Directory of counsellors and psychotherapists of Black, African, Asian and Caribbean heritage in the UK.

Muslim FaithMuslim Community Helpline
0208 908 6715 or 0208 904 8193 (Mon 10am-3pm, Tues-Thurs 10am-1pm, Fri 10am-pm)
muslimcommunityhelpline.org.uk
Confidential, non-judgemental listening and support service. Languages: Arabic Monday mornings. Urdi, Punjabi, Gujrati and English Mon-Thurs. English Fridays.Muslim Women's Network
0800 999 5786 (Mon-Fri 10am-4pm)
mwnhelpline.co.uk
Culturally and faith-sensitive support, guidance, information, counselling and referrals. Also offer in-depth longer-yerm support via case-workers. Webchat and text info on website.Muslim Youth Helpline
0808 808 2008 (Every day, 4pm-10pm)
myh.org.uk
Non-judgemental, non-directive support. Targeted at people under 30 but people of all ages are welcome to call. Also offers online chat via website.

Refugees and Asylum SeekersMigrant Help Asylum Helpline
0808 8010 503 (free, 24/7, 365 days a year)
migranthelpuk.org
Independent advice and guidance to assist asylum seekers in the UK in moving through and understanding the asylum process. Available in a range of languages and can signpost to local services. Also has a webchat via website.Citizen's Advice Legal Adviceline
0800 144 8848 (England, Mon-Fri 9am-5pm)
0800 702 2020 (Wales, Mon-Fri 9am-5pm)
citizensadvice.org.uk
Legal advice and support finding legal representation across a broad range of issues, including immigration and asylum claims.Bail for Immigration Detainees Advice Line
020 7456 9750 (Mon-Thurs, 10am-12noon)
casework@biduk.org
www.biduk.org
Free legal advice, information and representation for people detained under immigration powers in a prison or removal centre.


LGBTQIA+Galop
0800 999 5428 (free, 10am-8.30pm Monday-Thursday, 10am-4.30pm Fridays)
help@galop.org.uk
galop.org.uk
Provides support for LGBT+ adults and young people who have experienced hate crime, sexual violence or domestic abuse. Also has a web chat.Switchboard
0300 330 0630 (10am–10pm every day)
switchboard.lgbt
A listening service to discuss anything, including sexuality, gender identity, sexual health and emotional wellbeing. Phone operators all identify as LGBT+. Also has a web chat from 5pm.Gendered Intelligence Support Line
0800 640 8046 (12-5pm Mon & Thurs, 2-7pm Tues, 10am-3pm Wed & Fri)
Email: supportline@genderedinteligence.co.uk
Whatsapp chat: 07592 650 496
genderedintelligence.co.uk
Support, information and advice for transgender people over 18 accessing or awaiting NHS gender care. All helpline staff are trans or non-binary.

Learning DisabledMencap
0808 808 1111 (free, 10am-3pm Monday-Friday)
mencap.org.uk
Information and advice for people with a learning disability, their families and carers. Services include an online community.

YouthThe Mix
0808 808 4994 (free, 4pm–11pm Monday-Saturday)
themix.org.uk
For people aged 11-25. For Crisis support, text THEMIX to 85258. You can also request support by email using the form on the website.Nightline
nightline.ac.uk
If you're a student, you can look on the Nightline website to see if your university or college offers a night-time listening service. Nightline phone operators are all students too.Childline
0800 1111 (free, 24/7)
childline.org.uk
Support line for anyone under the age of 19 in the UK to discuss anything that's bothering you. Also offers 24/7 web chat, and a video service to chat using a BSL interpreter 8am-8pm Monday-Friday and 8am-1pm Saturdays.

WalesC.A.L.L.
callhelpline.org.uk
0800 132 737 (free, open 24/7)
If you live in Wales, you can call the Community Advice and Listening Line (C.A.L.L.) or you can text 'help' followed by a question to 81066.Samaritans
0808 164 0123 (Welsh Language Line, 7pm–11pm every day)
samaritans.org/samaritans-cymru
Samaritans also have a letter-writing service in Welsh.

Strut Safe is a not-for-profit Community Interest Company. Company number SC736453.

Strut Safe logo. The words Strut Safe in pink on an orange and peach background

Thursdays: 19:00 - 01:00
Fridays & Saturdays: 19:00 - 03:00
Sundays: 19:00 - 01:00

Contact Us

Strut Safe is a not-for-profit Community Interest Company. Company number SC736453.

Strut Safe logo. The words Strut Safe in pink on an orange and peach background

Thursdays: 19:00 - 01:00
Fridays & Saturdays: 19:00 - 03:00
Sundays: 19:00 - 01:00

All Strut Safe Volunteers sign and adhere to the below Code of Conduct. The Code of Conduct is designed to keep our volunteers and users safe and to keep our service consistent.

DefinitionsVolunteers: Individuals who offer their time and skills to support Strut Safe’s mission without financial compensation. Volunteers are not employees and do not enter into any employment relationship with Strut Safe.Service Users: Individuals who contact or engage with Strut Safe to receive support, guidance, or assistance through our services.


PurposeThis Code of Conduct outlines the standards of behaviour expected from all Volunteers at Strut Safe. It is designed to ensure the safety, dignity and wellbeing of both Volunteers and Service Users, and to maintain consistency and integrity of our service.All Volunteers must read, sign, and adhere to this Code of Conduct before undertaking any shifts.


Standards of ConductVolunteers must:-Be familiar with all of Strut Safe’s policies, procedures and training before taking any shifts.-Act in accordance with Strut Safe’s policies and any reasonable instructions or directions given by the organisation.-Demonstrate honesty, responsibility and integrity in all interactions.-Treat all individuals with fairness, dignity, respect and in line with Strut Safe’s Zero Tolerance Policy.-Respect and maintain the confidentiality of all Services Users.-Handle documents, materials, and devices containing confidential information with care, and return all such items at the end of their involvement with Strut Safe.-Report any safeguarding concerns immediately, in accordance with Strut Safe’s Safeguarding Policy.-Use social media responsibly. Volunteers must never share information about conversations with service users online, including indirect or vague references. Even seemingly benign details may breach trust and confidentiality.-Seek authorisation before making any external communications on behalf of Strut Safe.


Prohibited ConductVolunteers must not:-Bring Strut Safe into disrepute through any forms of communication, including emails, social media, or any media engagement.-Contact Service Users directly via text or phone or attempt to make an outward call during a call-handling shift.-Accept any gifts, rewards, benefits or hospitality in connection with their volunteer role-Be under the influence of alcohol, drugs or medication that impairs their ability to perform their duties while on a shift with Strut Safe. If circumstances change and sobriety cannot be maintained, Volunteers must notify their designated point of contact via Slack immediately.-Engage in any behaviour that may cause physical or emotional harm, including verbal or physical abuse, bullying, discrimination, or harassment.-Provide false or misleading statements, declarations, or records relating to Strut Safe, its Volunteers, or Service Users.-Record audio or video from calls in any way under any circumstances.-Record personal information about Service Users outside of the approved call-logging system.


Breach of ConductAny breach of this Code of Conduct or other Strut Safe policies may result in termination of the volunteer’s role. Volunteers acknowledge that their role does not constitute an employment relationship with Strut Safe.


Review of PolicyThis Code of Conduct will be reviewed annually, or sooner if:-There are changes in legislation or industry guidance.-Related internal policies, procedures, or processes are updated.-A breach or incident occurs that relates to the issues addressed in this Code.

Last reviewed July 2026

Strut Safe is a not-for-profit Community Interest Company. Company number SC736453.

Strut Safe logo. The words Strut Safe in pink on an orange and peach background

Thursdays: 19:00 - 01:00
Fridays & Saturdays: 19:00 - 03:00
Sundays: 19:00 - 01:00

Complaints Policy for Service Users

DefinitionsVolunteers: Individuals who offers their time and skills to support Strut Safe’s mission without financial compensation. Volunteers are not employees and do not enter into any employment relationship with Strut Safe.Service Users: Individuals who contact or engage with Strut Safe to receive support, guidance, or assistance through our services.


PurposeStrut Safe is committed to maintaining the highest standards of integrity, transparency, and accountability.


ProcedureIf Service Users are unhappy with the service received from Strut Safe, then a complaint can be made using the contact form on the website.If a complaint is received, it will be assigned by the Director of Personnel to the most relevant member of the leadership team to investigate and consider the concerns. If required, a complaint can be escalated to the Director of Personnel, either for guidance, or to act as the initial investigator. All complaints will be logged fully on the internal complaints register by the Director of Personnel and updated by the relevant member of the leadership team.If it is appropriate to respond to the complaint, this will be done in writing within twenty working days of receipt.If you are dissatisfied with the outcome of your complaint, you are entitled to make a complaint to the Community Interest Companies Regulator. More information on making a complaint to the regulator can be found here.

Last reviewed July 2026

Strut Safe is a not-for-profit Community Interest Company. Company number SC736453.

Strut Safe logo. The words Strut Safe in pink on an orange and peach background

Thursdays: 19:00 - 01:00
Fridays & Saturdays: 19:00 - 03:00
Sundays: 19:00 - 01:00

Strut Safe operates according to the below Zero Tolerance Policy:

DefinitionsVolunteers: Individuals who offer their time and skills to support Strut Safe’s mission without financial compensation. Volunteers are not employees and do not enter into any employment relationship with Strut Safe.Service Users: Individuals who contact or engage with Strut Safe to receive support, guidance, or assistance through our services.


PurposeStrut Safe is committed to providing a safe, respectful, and inclusive environment for everyone who uses our services. This Zero Tolerance Policy outlines the behaviours that will not be accepted from Service Users or Volunteers under any circumstances.


Unacceptable BehaviourStrut Safe will not tolerate:-Abuse of any kind, including verbal, emotional, or threat of physical abuse.-Discrimination, including but not exclusive to race, ethnicity, gender, sexual orientation, disability, age, religion, or any other protected characteristic.-Harassment, including, but not exclusive to, sexual harassment, bullying, or intimidation.-Threatening or aggressive behaviour, including shouting, swearing, or making threats.-Inappropriate or sexualised language or conduct.-Repeated misuse of the service, including prank calls or intentionally misleading information.-Audio or Video recording of conversations conducted on the Strut Safe phone line.


Consequences-If a Service User engages in any of the behaviours listed above, Strut Safe reserves the right to:-End the call or interaction immediately.-Restrict or block future access to the service.-Report serious incidents to relevant authorities where appropriate.


Our CommitmentStrut Safe is here to support people with compassion, dignity, and respect. We ask that Service Users uphold these same values when engaging with our Volunteers and services.

Last reviewed July 2026

Strut Safe is a not-for-profit Community Interest Company. Company number SC736453.

Strut Safe logo. The words Strut Safe in pink on an orange and peach background

Thursdays: 19:00 - 01:00
Fridays & Saturdays: 19:00 - 03:00
Sundays: 19:00 - 01:00

Whistleblowing Policy

DefinitionsVolunteers: Individuals who offers their time and skills to support Strut Safe’s mission without financial compensation. Volunteers are not employees and do not enter into any employment relationship with Strut Safe.Service Users: Individuals who contact or engage with Strut Safe to receive support, guidance, or assistance through our services.


PurposeStrut Safe is committed to maintaining the highest standards of integrity, transparency, and accountability. This policy provides a safe and confidential way for Volunteers and stakeholders to raise concerns about wrongdoing or misconduct within the organisation.This policy applies to all Volunteers and anyone working with or on behalf of Strut Safe.


What to ReportYou should report concerns that include, but are not limited to:-Criminal activity or fraud-Safeguarding concerns (outside of concerns that occur during a Call Handling shift)-Breaches of Strut Safe’s policies or procedures-Misuse of organisational resources-Discrimination, harassment, or bullying-Health and safety risks


How to ReportConcerns should be raised with either the Director of Personnel or the Head of Safeguarding and Wellbeing. Reports can be made:-Via email-Via Slack direct messagingAll reports will be treated confidentially and sensitively.


Protection for WhistleblowersStrut Safe will not tolerate any form of retaliation against individuals who raise concerns in good faith. You will be supported and protected throughout the process.


Follow-UpAll concerns will be reviewed promptly. Where necessary, an investigation will be carried out, and appropriate action taken.

Last reviewed July 2026

Strut Safe is a not-for-profit Community Interest Company. Company number SC736453.

Strut Safe logo. The words Strut Safe in pink on an orange and peach background

Thursdays: 19:00 - 01:00
Fridays & Saturdays: 19:00 - 03:00
Sundays: 19:00 - 01:00

PRIVACY STATEMENTInformation shared with Strut Safe via our Contact form will be kept private and used only for relevant purposes.
GDPR STATEMENTThe Strut Safe phone line systems are designed so that Call Handlers have no record of service user contact details. Call Handlers record the date, time and duration of every call. Call handlers may ask and record if provided: the first name of the caller, the location of the caller, the caller’s point of origin, the caller’s destination, and how the caller heard about the service. This information is not identifiable and is stored in a secure system that can only be accessed by the Service Provision Team.Service user phone numbers are stored in a central system for a period of time. This information is held securely via a third party and can only be accessed by the Director of Service Provision under very specific circumstances. In order to prevent inappropriate use of the service, we may use a phone number held in this manner to prevent use of the service.Information on our volunteers, such as names, emails, phone numbers, and DBS checks and signed Code of Conducts, are held on a secure IT system that can only be accessed by the Director of Personnel and Finance.

Last reviewed March 2024

Strut Safe is a not-for-profit Community Interest Company. Company number SC736453.

Strut Safe logo. The words Strut Safe in pink on an orange and peach background

Thursdays: 19:00 - 01:00
Fridays & Saturdays: 19:00 - 03:00
Sundays: 19:00 - 01:00

The Strut Safe Leadership Team are committed to the below email policy:

  • The Strut Safe inbox operates as inbox zero.

  • All emails must be flagged with at least a Leadership Team member label within 48 hours of receipt.

  • Leadership Team are responsible for flagging their own emails.

  • All emails must be actioned and then removed from the inbox within five working days of receipt.

  • If an email needs to be kept beyond that time, it must be either archived in the relevant folder, or placed in the Leadership Team folders for safe-keeping.

  • If an email cannot be actioned within five working days, a holding email must be sent and the email must be discussed at the next Leadership Team meeting.

Last reviewed July 2026

Strut Safe is a not-for-profit Community Interest Company. Company number SC736453.

Strut Safe logo. The words Strut Safe in pink on an orange and peach background

Thursdays: 19:00 - 01:00
Fridays & Saturdays: 19:00 - 03:00
Sundays: 19:00 - 01:00

Safeguarding Policy for Service Users

PurposeStrut Safe is a support line dedicated to supporting individuals by staying on the phone with you until you arrive safely at your destination. While we respect your privacy, we also have a safeguarding responsibility to act if we believe you may be at risk of serious harm.


DefinitionsVolunteers: Individuals who offer their time and skills to support Strut Safe’s mission without financial compensation. Volunteers are not employees and do not enter into any employment relationship with Strut Safe.Service Users: Individuals who contact or engage with Strut Safe to receive support, guidance, or assistance through our services.


Our CommitmentStrut Safe is here to support you. We aim to create a safe, non-judgmental space where you feel heard and respected. Safeguarding is part of how we protect everyone who uses our service, and we take that responsibility seriously.


Scope of Our ServiceStrut Safe is a non-emergency service with a specific purpose: to support people travelling home at night by staying on the phone with them for as long as needed or until they reach their destination. Our volunteers are trained to provide calm, compassionate support during these moments.While we aim to support you during your journey, please note that Strut Safe is not:-A counselling or mental health support service-A suicide prevention or crisis intervention line-A domestic abuse or trauma response service-An emergency dispatch service or a method of contacting emergency servicesOur volunteers are not professionally trained in these areas and cannot provide therapeutic or emergency support. If, during the call, our Volunteers believe that you are in need of any of these services, our volunteers will:-Direct you to more appropriate helplines or support organisations-Encourage you to contact emergency services directly if necessary-End the call if continuing would prevent you from accessing the right kind of helpStrut Safe believe that it is important for the safety and wellbeing of our service users that support is provided by the appropriate professionals.We may contact emergency services on the caller’s behalf under certain circumstances if we have the necessary information to do.


Confidentiality and SafetyOur service is confidential, and you are not required to disclose personal information to use it. Anything you tell us will not be shared outside of Strut Safe unless:-You give us permission to do so, or-We believe you or someone else is at risk of serious harm.In such cases, we may ask if you’re comfortable sharing information that could help identify you (such as your name, location, or contact details). You are never required to share this information.If you do not share identifiable information, Strut Safe may be unable to take further action.We may decide to share information with relevant authorities (such as emergency services or social services) if:-You tell us something that makes us believe you or someone else is in immediate danger.-You disclose information about yourself or someone else being at risk of harm.-You share details that suggest a child or vulnerable adult is being harmed.We will always try to discuss this with you first, unless doing so would increase the risk of harm to you or someone else. Any information shared will be limited to what is necessary to protect someone from harm and will be handled in line with safeguarding best practices.


Your RightsYou have the right to remain anonymous.You have the right to end the call at any time.You have the right to be treated with respect, dignity, and compassion.You have the right to ask questions about how your information is used.


Safeguarding ProcessIf identifiable information is provided, Strut Safe will:-Record and assess the concern promptly-Refer all safeguarding incidents to Strut Safe’s Safeguarding Team, who will review each case to ensure consistency and agree on appropriate next steps-Take appropriate action, which may include contacting external safeguarding authorities such as social services-Handle all safeguarding concerns with discretion, sharing information only on a need-to-know basis and in accordance with data protection laws and safeguarding best practice


Policy ReviewThis policy will be reviewed annually or following:-Changes in legislation or guidance-Updates to internal procedures

Last reviewed July 2026

Strut Safe logo. The words Strut Safe in pink on an orange and peach background

Thursdays: 19:00 - 01:00
Fridays & Saturdays: 19:00 - 03:00
Sundays: 19:00 - 01:00

Safeguarding Policy for Volunteers

DefinitionsVolunteers: Individuals who offers their time and skills to support Strut Safe’s mission without financial compensation. Volunteers are not employees and do not enter into any employment relationship with Strut Safe.Safeguarding: Protecting people’s health, wellbeing, and human rights, and enabling them to live free from harm, abuse, and neglect.Vulnerable Person: Anyone who may be at greater risk of harm due to age, disability, mental health, or other circumstances.Service User: Any individual who contacts Strut Safe’s helpline for support.


PurposeStrut Safe is committed to ensuring the safety and wellbeing of all individuals who engage with our services, particularly vulnerable persons. This policy outlines our approach to safeguarding and the responsibilities of Volunteers in our organisation.


Our CommitmentStrut Safe will:-Promote a culture of safety, respect, and accountability.-Take all safeguarding concerns seriously and respond promptly.-Ensure Volunteers are trained in safeguarding procedures.-Work in partnership with statutory agencies when necessary.-Support Volunteers involved in any safeguarding concerns.


Types of HarmWe recognise that harm can take many forms, including:-Physical abuse-Emotional or psychological abuse-Sexual abuse or exploitation-Neglect or self-neglect-Financial abuse-Discriminatory abuse-Online abuse


Volunteer ResponsibilitiesAge Restrictions: Strut Safe is not designed for individuals under 18. If a Volunteer has reasonable grounds to believe the Service User is under 18 years of age, the Service User must be directed to a more age-appropriate helpline (listed in the Strut Safe resource section) and encouraged to call one of these services instead.Mental Capacity: Volunteers must assume a Service User has capacity to make decisions unless there is reasonable suspicion to the contrary and prioritise their wishes wherever possible.Identifying Information: Volunteers must ask for identifying information (e.g., name, location, contact number) only if concerned about a Service User’s safety and the Service User is comfortable sharing it. If provided, this information should be recorded in the Safeguarding Report Form. Volunteers must not pressure Service Users to share identifiable information.Reporting: Volunteers must report safeguarding concerns immediately, following the procedure outlined below.Confidentiality: Volunteers must handle all safeguarding incidents sensitively and with discretion. Volunteers must not share details of the Service User or the concern with anyone except as required under this protocol.


Reporting ConcernsAll safeguarding concerns must be reported immediately to a member of the Safeguarding Team by completing the Safeguarding Report Form.Volunteers must include as much relevant information as possible in their report.


Emergency Services ProcedureVolunteers may contact emergency services only if there is an immediate risk of serious harm to the caller or someone else.


DebriefsOptional debriefs are available weekly for any Volunteers who took call-handling shifts over the previous week. These are facilitated by a member of the Safeguarding and Wellbeing team and provide space for reflection, support and learning.


Training and AwarenessAll volunteers must complete Strut Safe’s internal safeguarding training before taking shifts. A recording of the safeguarding training is always available on the Call Handler portal. Refresher or updated training will be provided as needed.


Policy ReviewThis policy will be reviewed annually or following:-Changes in legislation or guidance-Updates to internal procedures

Last reviewed July 2026

Strut Safe is a not-for-profit Community Interest Company. Company number SC736453.

Strut Safe logo. The words Strut Safe in pink on an orange and peach background

Thursdays: 19:00 - 01:00
Fridays & Saturdays: 19:00 - 03:00
Sundays: 19:00 - 01:00

Equal Opportunities Policy

DefinitionsVolunteers: Individuals who offer their time and skills to support Strut Safe’s mission without financial compensation. Volunteers are not employees and do not enter into any employment relationship with Strut Safe.Service Users: Individuals who contact or engage with Strut Safe to receive support, guidance, or assistance through our services.


Strut Safe is committed to promoting equality, diversity, and inclusion in all aspects of its work. We recognise that certain groups and individuals may face barriers to equality due to age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or other factors irrelevant to our mission.Our aim is to encourage and support diversity, equality and inclusion and actively foster culture of respect, dignity, and fairness.


We are committed to:-Treating all individuals with dignity and respect, valuing the diversity of our Volunteers, Service Users, and the wider community.-Promoting equality of opportunity in volunteering, service delivery, and organisational development.-Ensuring our services are accessible, appropriate, and delivered fairly to all.-Encouraging participation from traditionally disadvantaged groups in decision-making and service management.-Preventing discrimination, harassment, and social exclusion within our organisation.-Providing reasonable adjustments for all our Volunteers and Service Users to enable them to engage with the service.-Regularly reviewing our policies and procedures to endure that they are fair, legally complaint, and promote equality and diversity


This policy applies to all Volunteers, Service Users, and members of the public who engage with Strut Safe. We aim to embed these principles in all our policies, procedures, and day-to-day practices.

Last reviewed July 2026

Strut Safe is a not-for-profit Community Interest Company. Company number SC736453.

Strut Safe logo. The words Strut Safe in pink on an orange and peach background

Thursdays: 19:00 - 01:00
Fridays & Saturdays: 19:00 - 03:00
Sundays: 19:00 - 01:00

At Strut Safe, the health, safety and wellbeing of our volunteers and service users is paramount. This policy outlines the steps that Strut Safe Leadership takes and the steps our volunteers are expected to take in order to minimise risk to health and safety, both in the course of usual service provision and during attendance at external events.Strut Safe operates entirely remotely and holds no official premises. All volunteers carry out their tasks primarily from home, and are therefore responsible for ensuring their environment is comfortable, suitable for their needs and free from hazards.For the benefit of volunteer wellbeing, optional debriefs with our Wellbeing and Safeguarding team are offered to anyone who took a call handling shift over the previous weekend. All volunteers across the organisation are also welcome to contact the Head of Wellbeing and Safeguarding at any time for an informal wellbeing check-in.To protect the health and safety of our service users, all volunteers sign our Code of Conduct, provide evidence of a valid DBS certificate, and attend our internal training prior to taking any shifts answering the Strut Safe phone line. If a call handler has concerns about the health and safety of an individual service user, they will act in accordance with our internal emergency protocol and/or safeguarding policy.When a Strut Safe volunteer attends an external event for the purposes of promoting our work and/or raising awareness, the event organiser will be required to provide clear instructions relating to health and safety policy and procedures, including volunteer orientation. We will strive to always allocate a minimum of two volunteers to any event, so that no volunteer is left alone. One volunteer in attendance will be allocated the role of supervisor and will be the primary point of contact for that event.Any concerns regarding health and safety, either of volunteers or service users, which are not addressed in this policy should be raised in the first instance with the Director of Personnel.

Last reviewed July 2026

Strut Safe is a not-for-profit Community Interest Company. Company number SC736453.

Strut Safe logo. The words Strut Safe in pink on an orange and peach background

Thursdays: 19:00 - 01:00
Fridays & Saturdays: 19:00 - 03:00
Sundays: 19:00 - 01:00

Artificial Intelligence Usage Policy

The purpose of this policy is to set an internal standard for Strut Safe’s engagement with and use of generative artificial intelligence (AI), large language models (LLMs), and associated tools.These principles describe the expectations of Strut Safe volunteers regarding the use of AI tools.


Strut Safe volunteers will not use generative AI, including LLMs like Chat GPT, to produce work for Strut Safe.This includes the use of AI tools to proofread, edit, or generate ideas, copy, or content.We encourage our volunteers to disable in-built assistive AI tools (like Microsoft’s Co-Pilot) while working on Strut Safe’s behalf.Strut Safe prefers human-generated ideas and content.Strut Safe volunteers will consider potential partners’ use or promotion of AI when evaluating proposals.Strut Safe’s team will endeavor to avoid the promotion or circulation of images or videos that are AI-generated.This policy pertains to work done on behalf of Strut Safe or for Strut Safe’s benefit.Messages and solicitations that appear AI-generated may not be actioned.AI tools are developing rapidly, and it may not always be easy to identify when AI has been used to generate text, image, or video. The definitions and use of AI also vary. For the purposes of this policy, AI encompasses the following:-Tools that are self-labelled as AI or LLMs (Co-Pilot, ChatGPT, Gemini, Sora, Nano Banana, etc.)-Generative tools built to imitate human communication through machine learning or data scraping

Last reviewed July 2026

Strut Safe is a not-for-profit Community Interest Company. Company number SC736453.

Strut Safe logo. The words Strut Safe in pink on an orange and peach background

Thursdays: 19:00 - 01:00
Fridays & Saturdays: 19:00 - 03:00
Sundays: 19:00 - 01:00

Below is the internal Grievance policy for volunteers of Strut Safe.

DefinitionsVolunteers: Individuals who offers their time and skills to support Strut Safe’s mission without financial compensation. Volunteers are not employees and do not enter into any employment relationship with Strut Safe.Service Users: Individuals who contact or engage with Strut Safe to receive support, guidance, or assistance through our services.


PurposeStrut Safe is committed to providing a safe and respectful environment where Volunteers are free to express concerns. We consider it important that all Volunteers at Strut Safe have access to a procedure which will help deal with any grievances relating to their role fairly and without reasonable delay.If a Volunteer has concerns or problems, they are encouraged to raise these concerns informally at first. Most  grievances  can be resolved quickly and informally through discussion with a member of the leadership team, who can be found on this page of our website.If this does not resolve the problem, the Volunteer should initiate the formal procedure set out below.


Grievance ProcedureStep 1: Written GrievanceVolunteers should put the grievance in writing and submit it to the Director of Personnel. If the matter relates to the Director of Personnel, submit the grievance to the Head of Safeguarding and Wellbeing instead.The written grievance should set out the nature of the complaint, including any relevant facts, dates, and names of individuals involved so that it can be investigated.Step 2: MeetingThe Director of Personnel/Head of Safeguarding and Wellbeing will arrange a virtual grievance meeting within 14 days of receiving the Volunteer’s written grievance. The Volunteer must make every effort to attend.We may adjourn the meeting if we need to carry out further investigations, after which the meeting will usually be reconvened.Step 3: Notification of OutcomeWe will write to the Volunteer, usually within 21 days of the last grievance meeting, to confirm the outcome of the investigation and to notify them of any further action that we intend to take to resolve the grievance (the “Outcome Letter”). We will also advise the Volunteer of their right of appeal in the Outcome Letter.Step 4: AppealsIf the grievance has not been resolved to the Volunteer’s satisfaction, they may appeal in writing to Board of Directors, stating your full grounds of appeal, within 10 days of the date of the Outcome Letter.

Last reviewed July 2026

Strut Safe is a not-for-profit Community Interest Company. Company number SC736453.